TERMS AND CONDITIONS OF SERVICE

Introduction

These General Terms of Service (GTS) define the terms and conditions of the support services provided by Ophelia Island Spirit in the context of consulting, planning, and creating tailor-made travel experiences in Saint Martin.

The website does not allow direct online purchases of services. Any request is subject to prior discussion and, where applicable, a personalized quotation.

Scope of Services

Ophelia Island Spirit offers personalized services which may include:

assistance with travel planning,
creation of tailor-made itineraries,
recommendations for places and activities,
connection with local service providers,
organization of private experiences,
event planning support,
logistical assistance related to the stay.

Services are provided according to the client’s needs and preferences expressed during prior discussions.

Service Requests

Any request made through the website, by email, phone, or social media does not constitute a final confirmation of a service.

A prior discussion is required in order to:

define the client’s needs,
check availability,
establish the terms of support,
and provide, if necessary, a personalized quotation.

Pricing

Pricing is provided upon request depending on the nature of the services required.

Rates may vary depending on:

the length of the stay,
the level of customization,
the number of participants,
the requested services,
and the partners involved.

Payment Terms

Payment terms are specified upon confirmation of the service.

Certain services may require:

a deposit,
advance payment,
or payment made directly to third-party service providers.

Third-Party Service Providers

Certain services or activities may be provided by independent partners or third-party providers (accommodation, transportation, excursions, restaurants, water activities, etc.).

Depending on the situation, Ophelia Island Spirit acts as a guide, organizer, or intermediary, but cannot be held responsible for:

modifications made by service providers,
cancellations,
delays,
incidents beyond its control,
or the quality of services provided by third parties.

Each service provider remains solely responsible for their own services.

Liability

Ophelia Island Spirit is committed to providing professional and personalized support.

However, Ophelia Island Spirit cannot be held liable in the event of:

force majeure,
weather conditions,
transportation disruptions,
external cancellations,
or any event beyond its control.

The client remains responsible for:

travel documents,
insurance,
administrative formalities,
and entry requirements for the relevant destination.

Cancellation

Cancellation terms are specified at the time the service is confirmed.

Certain bookings or services arranged through partners may be non-refundable.

Intellectual Property

All website content, presentation materials, personalized itineraries, documents, and visual elements remain the exclusive property of Ophelia Island Spirit.

Any reproduction or use without prior authorization is strictly prohibited.

Personal Data

Information collected during exchanges is used solely for processing requests and organizing services.

For more information, users may refer to the website’s Privacy Policy.

Applicable Law

These General Terms of Service are governed by the applicable laws of the country in which the business is registered.

In the event of a dispute, an amicable resolution will be sought before any legal proceedings are initiated.

Contact

For any questions regarding these General Terms of Service:

Email: contact@opheliaislandspirit.com